Retail, Hospitality, Gaming & Safety
Loss Prevention · Asset Protection · Hospitality · Restaurants · Gaming · Entertainment
A focused training sequence for the people protecting people, assets, and brand trust in customer-facing environments. Begin with the WZ Non-Confrontational Method, layer in private-sector workshops, and finish at CFI Certification — the field's recognized credential.
From foundation to certification.
Each step builds on the last. Most retail, hospitality, and gaming organizations complete Levels I and II before adding loss-prevention specialty workshops and CFI prep.
- 01Level I Investigative Interviewing
- 02Level II Practical Application
- 03Specialty Loss Prevention & Retail Workshops
- 04Destination CFI Prep + Certification
Specialty modules & sub-tracks.
These workshops are tailored for the Retail, Hospitality, Gaming & Safety track — loss-prevention and customer-facing investigation content live here.
- Internal Theft & Employee Investigations Browse catalog
- Refund Fraud & Return Investigations Browse catalog
- Organized Retail Crime Investigations Browse catalog
- Cash Office & POS Loss Investigations Browse catalog
- Hospitality & Hotel Investigations Browse catalog
- Restaurant Operations Loss Prevention Browse catalog
- Gaming & Casino Investigations Browse catalog
- Vendor & Contractor Compliance Interviews Browse catalog
- De-escalation in Customer-Facing Environments Browse catalog
Train your way.
Every course on this track is offered in multiple formats so your team can train in the way that fits operations.
Multi-day classroom seminars across the US and internationally.
Live instructor-led virtual classrooms with full WZ method coverage.
Focused topical sessions, ideal for ongoing professional development.
Self-paced online modules — start any time, complete on your schedule.
Custom on-site delivery for chains, properties, and operators of 15+.
Move from interest to registration.
Browse open enrollment seminars or request a tailored organizational program for your stores, properties, or venues. Translation available in 36 languages.
