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	<title>Derek James Hauk, Author at Wicklander-Zulawski</title>
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	<title>Derek James Hauk, Author at Wicklander-Zulawski</title>
	<link>https://www.w-z.com/author/dhauk/</link>
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		<title>The Hero of Their Own Story</title>
		<link>https://www.w-z.com/2022/11/07/the-hero-of-their-own-story/</link>
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		<dc:creator><![CDATA[Derek James Hauk]]></dc:creator>
		<pubDate>Mon, 07 Nov 2022 04:01:00 +0000</pubDate>
				<category><![CDATA[Interview Strategies]]></category>
		<guid isPermaLink="false">https://www.w-z.com/?p=11321</guid>

					<description><![CDATA[<p>If you, as the interviewer, consider that your subject is the hero of their own story, it stands to reason that they have also been on a similar journey. </p>
<p>The post <a rel="nofollow" href="https://www.w-z.com/2022/11/07/the-hero-of-their-own-story/">The Hero of Their Own Story</a> appeared first on <a rel="nofollow" href="https://www.w-z.com">Wicklander-Zulawski</a>.</p>
]]></description>
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<blockquote class="wp-block-quote">
<p><em>“Everyone is the hero of their own story.”</em></p>
</blockquote>



<p>You may have heard that phrase before but paid little attention. It seems obvious that someone would tell a story from their own point of view. At first glance, the quote implies that people are self-centered or that they inflate their importance. Odds are, you’ve met the person that manages only to tell stories that make them look good.</p>



<p>In the interview room, however, you are often trying to get information from a subject that might cast them in a negative light or that is meant to corroborate another person’s statement. In these instances, it may be helpful to think of a different definition of a hero.</p>



<h6 class="wp-block-heading"><strong>The Hero’s Journey</strong></h6>



<p>Joseph Campbell was a literary professor specializing in comparative mythology. This work led to him releasing <em><a href="https://fourminutebooks.com/the-hero-with-a-thousand-faces-summary/" target="_blank" rel="noreferrer noopener">The Hero With a Thousand Faces</a></em> in 1949. Campbell noticed that regardless of where in the world a myth or story came from, the protagonist or “hero” in the vast majority of tales went through similar story beats.</p>



<p>Typically, a heroic journey involves the main character starting in what Campbell called the ordinary world. They then must decide to take definitive action. At first, they will resist until someone or something encourages them to cross the threshold into the unknown. After that, there are obstacles and a final chance to turn back. Ultimately the character must face their final ordeal. The story ends when they return to their ordinary world as a changed person. </p>



<h6 class="wp-block-heading"><strong>In the Interview Room</strong></h6>



<p>If you, as the interviewer, consider that your subject is the hero of their own story, it stands to reason that they have also been on a similar journey. Keeping this in mind can help guide you in developing the truthful details of their statements.</p>



<p><em><strong>What was their ordinary world before the incident you are currently investigating?&nbsp;</strong></em>By taking time further to develop this part of a subject’s or victim’s recollection, you can identify sources of tension and find opportunities to build further rapport and empathy. If you are investigating an internal incident, this can also be a chance to find weaknesses in training or procedures.</p>



<p><em><strong>Was there an initial promise or call to act that they resisted, and what or who inspired them to overcome that early resistance?&nbsp;</strong></em>Subjects can be reluctant to mention names of friends or colleagues who were also involved in an incident during their interview. However, they may be willing to speak more openly about those who are framed in a more positive light as mentors or inspirations. This can also reveal previous events that were either unknown or thought to be unrelated to the current investigation.</p>



<p><strong><em>What obstacles did they encounter during their activity, and who were the people they relied on for assistance?</em>&nbsp;</strong>As Ben Franklin famously said, “An ounce of prevention is worth a pound of cure.” An effective, detailed interview can reveal whether safeguards are currently in place and how they may be rendered ineffective. This can inspire policy changes or spur research into new solutions to prevent similar problems from resurfacing in the future.</p>



<p><em><strong>How has their ordinary world changed?</strong></em>&nbsp;A mistake that interviewers can often make is only focusing on the singular incident they are investigating and limiting themselves. By remembering to ask questions about the aftermath, the interviewer can find further avenues to develop.</p>



<p>An interviewer serves two very different but equally important purposes. First, <a href="https://www.w-z.com/2021/10/20/procedural-justice-and-the-professional-interviewer/">they conduct investigations for an organization or stakeholders</a> to gain truthful information that they can use to make decisions, stem losses, and protect people. But they also provide aid to the subject by providing an empathetic ear. Choosing questions that encourage a fuller, more detailed understanding of the subject’s full experience is crucial for both purposes. </p>



<p>So let your interview subject be the hero of their story and see what new avenues it leads you down.</p>
<p>The post <a rel="nofollow" href="https://www.w-z.com/2022/11/07/the-hero-of-their-own-story/">The Hero of Their Own Story</a> appeared first on <a rel="nofollow" href="https://www.w-z.com">Wicklander-Zulawski</a>.</p>
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		<title>What Interviewers Can Learn from Stephen Amell</title>
		<link>https://www.w-z.com/2020/01/22/what-interviewers-can-learn-from-stephen-amell/</link>
					<comments>https://www.w-z.com/2020/01/22/what-interviewers-can-learn-from-stephen-amell/#respond</comments>
		
		<dc:creator><![CDATA[Derek James Hauk]]></dc:creator>
		<pubDate>Wed, 22 Jan 2020 19:51:12 +0000</pubDate>
				<category><![CDATA[False Confessions]]></category>
		<category><![CDATA[In the News]]></category>
		<category><![CDATA[Interview Strategies]]></category>
		<guid isPermaLink="false">https://www.w-z.com/?p=9709</guid>

					<description><![CDATA[<p>The post <a rel="nofollow" href="https://www.w-z.com/2020/01/22/what-interviewers-can-learn-from-stephen-amell/">What Interviewers Can Learn from Stephen Amell</a> appeared first on <a rel="nofollow" href="https://www.w-z.com">Wicklander-Zulawski</a>.</p>
]]></description>
										<content:encoded><![CDATA[<div class="wpb-content-wrapper"><section class="vc_row wpb_row vc_row-fluid  vc_custom_1675891575673 vc_row-has-fill"><div class="wpb_column vc_column_container  col-xs-mobile-fullwidth"><div class="vc_column-inner "><div class="wpb_wrapper"><div class="last-paragraph-no-margin"><p>This week, a <a href="https://insideofyoupodcast.com/episodes/stephen-amell-2">podcast interview</a> with actor Stephen Amell has made the news for featuring an on-air panic attack by the actor. Amell, who has been forthcoming in previous interviews about his history with anxiety disorders, was doing press for the final season of his star-making television program Arrow when he mentioned being emotional about the end of the show and feeling depressed in recent days. This conversation further triggered his anxieties, and the actor had to cut the interview short, saying &#8220;I&#8217;m not feeling well at all. I think I just got to go.&#8221; He finished the interview two weeks later.</p>
<p>This episode is a helpful showcase for interviewers on the way that emotional distress and exhaustion can cause a breakdown in communication. Take this conversation out of the podcast studio and into your office or interview room. How would you deal with it? We asked the WZ team what interviewers, and anyone else who has conversations, can take away from this story.</p>
<p>&nbsp;</p>
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</div></div></div></div></section><section class="vc_row wpb_row vc_row-fluid  vc_custom_1675891307858 vc_row-has-fill"><div class="wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth"><div class="vc_column-inner "><div class="wpb_wrapper"><div class="last-paragraph-no-margin"><h6>Dave Thompson, CFI</h6>
<p>“Emotionally charged, mentally drained, physically exhausted and desperate for escape – this is how actor Stephen Amell appears to feel during a recent interview.  Luckily, he has the ability to end the conversation and focus on his mental well-being while escaping the triggers that caused the anxiety.  During an interview or interrogation, oftentimes the suspect doesn’t have that luxury.  Attempting to step into the subject’s perspective during a conversation where they are accused of wrongdoing may be a difficult task, but also an essential one when exhibiting empathy.  The subject of an interview may have similar emotional pressure that Amell was feeling, but on a different scale.  Our interview subject is most likely having internal dialogue as their mind processes the investigators words, the potential consequences, and weighing their options on how to handle the decision that awaits them.</p>
<p>Now imagine the subject, after hours of interrogation that may have included lies about evidence and threats of consequences.  Emotionally charged, mentally drained, physically exhausted and desperate for escape – the recipe for a false or exaggerated confession.  The quickest way for the subject to escape the situation is to appease the investigator with admissions of guilt.  We need to recognize this, understand the emotional process a subject is going through and take steps to mitigate putting them in this situation in the first place.  Frequent breaks, establishing rapport, transparency and empathy are all keys in this process.</p>
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</div></div></div></div></section><section class="vc_row wpb_row vc_row-fluid  vc_custom_1675891320436 vc_row-has-fill"><div class="wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth"><div class="vc_column-inner "><div class="wpb_wrapper"><div class="last-paragraph-no-margin"><h6>Brett L. Ward, CFI</h6>
<p>Not uncommon to see more and more high-profile people discussing battles with anxiety and depression in the press today.  Quite frankly, you know this has been going on since dirt, it simply now appears that many are willing to openly discuss in public forums.  People at the top of their industry (Serena Williams, Michael Phelps, Dwayne Johnson and so many more) coming forward and showing vulnerability provides hope for those who are not in the public eye.  Have had hundreds of people ask me how I deal with the “wear and tear” of the job, and all it entails.  Many have asked if I get “butterflies” prior to executing my job (public speaking, interviews, meetings, negotiations, and on and on) and my response has always been twofold:  “In my previous life they were butterflies – the last 22 years they became ostriches” and “should I ever not feel a sense of responsibility for my actions while in the field, I’ll walk away”.</p>
<p>I remember my Dad telling me dozens of times “If your adrenaline isn&#8217;t running, you don’t care enough”.  I know so many in the verticals we work with our faced with similar expectations, tied in with significant travel and underlying health issues that not all are aware of.  When fatigue, both physical and mental, tied in with exposure to negative circumstances combine forces, the results can be beyond challenging.  I love seeing people come forward to opening lines of communication about this, and hope it continues.  Open forum discussion and brutal honesty brings light to reality, and connections with those who can help.</p>
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</div><p>The post <a rel="nofollow" href="https://www.w-z.com/2020/01/22/what-interviewers-can-learn-from-stephen-amell/">What Interviewers Can Learn from Stephen Amell</a> appeared first on <a rel="nofollow" href="https://www.w-z.com">Wicklander-Zulawski</a>.</p>
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		<title>Coming in Cold: A First-Timer&#8217;s Account of WZ Training</title>
		<link>https://www.w-z.com/2019/02/07/coming-in-cold-a-first-timers-account-of-wz-training/</link>
					<comments>https://www.w-z.com/2019/02/07/coming-in-cold-a-first-timers-account-of-wz-training/#respond</comments>
		
		<dc:creator><![CDATA[Derek James Hauk]]></dc:creator>
		<pubDate>Thu, 07 Feb 2019 11:00:23 +0000</pubDate>
				<category><![CDATA[Interview Methods]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[Interview Training]]></category>
		<category><![CDATA[seminars]]></category>
		<category><![CDATA[student]]></category>
		<category><![CDATA[training]]></category>
		<guid isPermaLink="false">https://www.w-z.com/?p=8560</guid>

					<description><![CDATA[<p>In a room of loss prevention associates, human resource managers, and their counterparts, some of whom were new to their positions, some of whom were experienced interviewers already, I was a true blank slate. If I could be turned into an interviewer, just about anyone could.</p>
<p>The post <a rel="nofollow" href="https://www.w-z.com/2019/02/07/coming-in-cold-a-first-timers-account-of-wz-training/">Coming in Cold: A First-Timer&#8217;s Account of WZ Training</a> appeared first on <a rel="nofollow" href="https://www.w-z.com">Wicklander-Zulawski</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>My name is Derek and I work with superheroes.</p>
<p>That may reek of hyperbole, but it’s the best summary of my day-to-day activities at <strong>Wicklander-Zulawski</strong>. I promote the activities of our instructors, who are distinguished, highly sought-after professionals in their fields. Many of them have histories in the military and public service. They quite literally stand for truth and justice, and regularly receive sincere expressions of gratitude for what they do. It’s like running The Avengers’ Facebook page.</p>
<p>I come from a varied background. That’s a nice way of saying I’ve had many disparate types of employment, from teaching to retail to copywriting. These are positions that have required varying amounts of direct conversation, but not structured investigative interviews. As a person who struggles with reading body language among other aspects of social interaction, the thought of conducting my own interview seemed far beyond me.</p>
<p>That’s why I found myself in a conference room during a Chicago snow storm, surrounded by professionals from some of the biggest companies in the world, opening my workbook to learn <strong>WZ Interview &amp; Interrogation Techniques</strong>. In a room of loss prevention associates, human resource managers, and their counterparts, some of whom were new to their positions, some of whom were experienced interviewers already, I was a true blank slate. If I could be turned into an interviewer, just about anyone could.</p>
<p><img decoding="async" class="aligncenter size-large wp-image-8566" src="https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-1-1024x311.png" alt="WZ Seminar 1" width="1024" height="311" srcset="https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-1-1024x311.png 1024w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-1-300x91.png 300w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-1-768x233.png 768w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-1-706x214.png 706w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-1-978x297.png 978w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-1-788x239.png 788w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-1-1060x322.png 1060w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-1-697x212.png 697w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-1-515x156.png 515w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-1.png 1400w" sizes="(max-width: 1024px) 100vw, 1024px" /></p>
<p>There is a suitably low-key atmosphere to a <a href="https://www.w-z.com/wp-content/uploads/2018/10/2019-WZ-Training-Schedule-8-x-11-Ver-3.0.pdf" target="_blank" rel="noopener">WZ seminar</a>. Participants are encouraged to mingle, network, and share their own stories. Interactivity is built into the structure of the training, allowing plenty of opportunities for participants to offer their input and concerns. In place of the self-serious lectures that all-too-many of my teacher institute trainings resembled, a WZ seminar is a guided discussion that recognizes the occasional absurdities of dealing with other people. The real-world video examples don’t just show memorable interview subjects, they also reveal missteps made by the WZ interviewers. Too often a presenter fears that appearing fallible will injure their credibility and invalidate their lesson, but in this seminar we acknowledge that even an experienced investigator is constantly learning and improving.</p>
<p>The first day covers the basics of interviewing, with a heavy emphasis on interpreting behavior. The refreshing part of this section of the discussion was the disavowal of “universal behaviors.” As a person who has trouble with cues and has been often misread, it was refreshing to me to hear someone wipe away the years of “crossing arms means this”, “eye movement means that”, “this posture says this.” Instead, every subject is treated as an individual with their own tics, their own manner of being. That may seem like an obvious way to do things, but we know that is not always the case. Empathy can often be seen as a radical thing, but it is built into the WZ model. In place of a zero-sum, win-lose approach, in our class we discussed both sides of the table leaving with their dignity <em>(note: this is a metaphorical table, since before this we also learned how to properly stage a room and to avoid placing a table or desk in between yourself and the subject).</em></p>
<p>Walking through the case examples as a class felt like preparation for a real interview. The structure of the course and the presentation style really draws you in to the investigation and gives you a chance to put yourself in the room, just like a good real-crime show. We were allowed to go down the wrong path in some cases and think about how we could pull ourselves back. We became invested in each case for the short amount of time we spent in each one, and we were eager to hear the real-world outcomes. These cases then became shorthand for us when discussing other topics; we would ask if this approach would work with “scrapyard guy” or how this rationalization would be ideal for “the creepy elf.”</p>
<p><img decoding="async" loading="lazy" class="aligncenter size-large wp-image-8567" src="https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-2-1024x311.png" alt="WZ Seminar 2" width="1024" height="311" srcset="https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-2-1024x311.png 1024w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-2-300x91.png 300w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-2-768x233.png 768w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-2-706x214.png 706w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-2-978x297.png 978w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-2-788x239.png 788w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-2-1060x322.png 1060w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-2-697x212.png 697w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-2-515x156.png 515w, https://www.w-z.com/wp-content/uploads/2019/02/WZ-Seminar-2.png 1400w" sizes="(max-width: 1024px) 100vw, 1024px" /></p>
<p>The full <strong>WZ Non-Confrontational Method</strong> was the focus of the second day. We took the time to break down each step, apply it to different examples, ask questions, and practice. It was clear to see improvements around the room over the course of the day during the roleplay sections. The connections from one step to the next and the thinking behind each one was where the training aspect was most beneficial. One of my tasks in the Wicklander-Zulawski office is to create and update Powerpoint presentations, so I have read through all the steps on multiple occasions. As we would tell an interview subject, I knew the <em>what</em> but I didn’t know the <em>why</em>. As we took the time to connect all the pieces, I could start to picture the flow of an interview, and while I still wouldn’t trust myself to run an investigation, I felt like I at least knew HOW it would be run. I was confident enough in what I had learned to describe the interview process to others.</p>
<p>The third day was the redesigned <strong>Practical Advanced Workshop</strong>, where that confidence could then be built upon with more hands-on activities. We worked as a group to complete a session on <a href="https://www.w-z.com/training/thelink/" target="_blank" rel="noopener">THE LINK</a>, a simulated interview.  We broke into small groups to do a full mock-up of an interview planning sheet as well as other roleplaying and brainstorming activities. The advanced workshop is designed to refresh and refocus trainees whether they completed their last session one day or one decade before.</p>
<p>After three days of immersion in WZ interview and interrogation techniques, I walked away with two attractive completion certificates, workbooks filled with notes, and certitude that if I were a professional in the interview or investigation field, I would be stepping into the room set up for success. Watching the positive <a href="https://www.w-z.com/evaluations/?course=1&amp;class=1055" target="_blank" rel="noopener">evaluations </a>of my fellow classmates pour in, I can be confident that I was not the only one who felt that way. They all rave about the skills and tools that they came away with, but I received more than that. I gained a greater appreciation for the skillset of the speakers that I support and a greater commitment towards helping them do their part to make the world a better, more truthful place. That’s the true value of the WZ training. It makes you feel like you could be a superhero, too.</p>
<p>The post <a rel="nofollow" href="https://www.w-z.com/2019/02/07/coming-in-cold-a-first-timers-account-of-wz-training/">Coming in Cold: A First-Timer&#8217;s Account of WZ Training</a> appeared first on <a rel="nofollow" href="https://www.w-z.com">Wicklander-Zulawski</a>.</p>
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